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Office Location
SCO-28, SHREE KRISHNA MARKET, SECTOR 7, KURUKSHETRA-136118 HARYANA-INDIA
Call us at
+91-9812765924, +911744350048
info@transworldshippingservices.com
Email Us
Office timings
Monday to Saturday 10am to 9pm.
Please send your queries
We are here
SCO 28, SHREE KRISHNA MARKET, Sector 7, Behind Ratgal Petrol Pump, near Old Hero Honda Agency, Kurukshetra, Haryana 136118
FAQs (Frequently Asked Questions)
1. What services do you offer?
We offer domestic & international courier services, express delivery, document shipment, commercial parcel delivery, cargo forwarding, eCommerce shipping, packaging, and door-to-door pickup services. Please contact Trans World Shipping Services for more details.
2. What types of courier services are available?
We provide multiple options depending on delivery speed, budget, and shipment type:
- Express Courier (Fast Delivery)
- Standard Economy Courier
- International Courier (Worldwide Delivery)
- Air Cargo
- Sea Cargo (Bulk Shipments)
- Document/Parcel Courier
- E-commerce Fulfillment & Return Handling
- Special Handling for Fragile/Perishable Items. Please contact Trans World Shipping Services for more details.
3. How do I book a shipment?
You can book via our website, WhatsApp, Phone Call, or by visiting our office. Provide pickup address, receiver details, weight & item type for booking. Please contact Trans World Shipping Services for more details.
4. How can I track my shipment?
After booking, you’ll receive a tracking ID that can be checked on our Track Shipment page or through customer support. Please contact Trans World Shipping Services for more details.
5. What is customs clearance in international shipping?
Customs clearance is the process where government authorities inspect and approve goods for import/export. Shipments may require documents, duties, or taxes based on item type & value. Please contact Trans World Shipping Services for more details.
6. What documents are required for international courier?
Commonly required documents include:
- Invoice/Proforma Invoice
- KYC (ID Proof of Sender)
- Packing List
- Export/Import Declaration (if needed)
- For businesses: GST, IEC Code, Commercial Invoice
- (Some countries require additional documents based on product category). Please contact Trans World Shipping Services for more details.
7. Who pays customs duty or tax at destination?
Customs duties at the destination are always payable by the receiver, unless agreed otherwise. Duty charges vary depending on item value, category & country rules. Please contact Trans World Shipping Services for more details.
8. Can customs hold my shipment? What should I do?
Yes, customs may hold shipments for verification, restricted goods, missing documents or unpaid duty. In such cases, customer must cooperate & provide required papers/payment for release. Please contact Trans World Shipping Services for more details.
9. How long does customs clearance take?
Usually 1–5 days, depending on country regulations, item nature, and document availability. Some shipments may take longer during holidays or strict screening. Policies, Returns & Demurrage. Please contact Trans World Shipping Services for more details.
10. What is your return shipment policy?
If a shipment is rejected, undelivered, or denied at customs, it may be:
- Returned to origin (charges apply)
- Forwarded to an alternate address (extra cost)
- Held in destination warehouse (storage charges apply)
- Destroyed if no response from receiver/sender as per courier guidelines
- Return charges are typically equal or higher than the original shipping cost due to reverse logistics. Please contact Trans World Shipping Services for more details.
11. What is demurrage/storage charge?
If a parcel is held by customs or warehouse for a longer duration, storage fees/demurrage may apply. These fees are paid by the consignee/shipper as per carrier rules. Please contact Trans World Shipping Services for more details.
12. Can shipments be destroyed?
If receiver/sender fails to respond or pay duties within allowed time, authorities may destroy or auction goods as per destination country’s law. No compensation is provided in such cases. Please contact Trans World Shipping Services for more details.
13. Are there any items you cannot ship?
Restricted/prohibited items include:
- Explosives, Ammunition, Hazardous chemicals
- Flammable liquids, Fireworks
- Currency/Precious Stones
- Human/Animal remains
- Illegal narcotics
- Perishable food without proper documentation
- Counterfeit goods. Please contact Trans World Shipping Services for more details.
14. What is the weight or size limitation?
Limits depend on service type (Air/Sea/Courier). Oversized or heavy shipments may require cargo service instead of standard courier. Please contact Trans World Shipping Services for more details.
15. Are shipments insured?
Yes, insurance is available on request. High-value shipments are recommended to be insured. Please contact Trans World Shipping Services for more details.
16. What happens if my shipment is damaged or lost?
Claims must be filed within the specified claim period with supporting documents (images, invoice, packing proof). Claims are settled as per carrier policy & declared value. Please contact Trans World Shipping Services for more details.
17. How long does delivery take?
- Domestic: 1–5 working days
- International: 3–10 working days (depends on country & customs)
- Cargo shipments may take longer based on route & mode. Please contact Trans World Shipping Services for more details.
18. Do you provide door pickup?
Yes, door pickup is available in selected service locations. Schedule via website or support team. Please contact Trans World Shipping Services for more details.
19. What challenges can occur in the logistics industry?
Logistics may sometimes face delays due to:
- Weather conditions / strikes / holidays
- Customs clearance hold
- Incorrect address/contact details
- Flight/Cargo space issues
- Regulatory restrictions
We always try to minimize delays and keep customers informed. Please contact Trans World Shipping Services for more details.
20. What modes of payment are accepted?
UPI, Bank Transfer, Credit/Debit Card, Net Banking and Cash (branch bookings only). Please contact Trans World Shipping Services for more details.
21. Can the delivery address be changed?
Possible only if shipment is undelivered and before customs processing. Extra charges may apply. Please contact Trans World Shipping Services for more details.
22. Can I ship fragile items like glass, electronics, artwork?
Yes. We offer bubble wrapping, wooden crate packaging & special handling. Insurance is advised. Please contact Trans World Shipping Services for more details.
23. Do you offer business/corporate courier solutions?
Yes! We provide bulk shipping, B2B logistics, monthly contracts & discounted corporate rates. Please contact Trans World Shipping Services for more details.
24. Do you handle pickup and packing?
Yes. We provide professional packing services for parcels, documents, electronics & fragile goods. Please contact Trans World Shipping Services for more details.